conducting research- building a brand requires business acumen and design thinking. types of research- baseline information to request and interviewing key stakeholders. market research- smart research can be a catalyst for change misguided research can stand in the way of innovation. insight- observing the world and listening without judgment to the ideas of others opens up possibilities. qualitative- research reveals customers perceptions, beliefs, feelings, and motives. quantitative- research creates statistically valid market information. usability testing- research tools used by designers, engineers, and marketing teams to develop and refine new and existing products. benefits of usability testing- inform design solutions, puts the customer at the center of the process, and improves profitability. marketing audit- used to methodically examine and analyze all marketing. competitive audit- is a dynamic, data gathering process. why is this important- the greater the insight into the competition, the greater the competitive edge? what type of research- identify competitors, gather information research, determine to the position, identify the key message, examine visual identity.